Patient Care Representative - Doha(Arabic Required)

Job description

Meddy’s mission is to help patients make informed health decisions. We are building a future where access to healthcare information is easy and convenient. We are creating the best place to build products to democratize healthcare information in the region.

 

We are looking for a Patient care representative to work with for our Doha team. The candidate can work from home however he/she needs to be in Qatar. 

 

What you’ll be doing:

  • Receive calls from patients who want to book appointments with doctors/clinics. Answer calls effectively and book appointments accordingly.
  • Call patients who booked appointments to know how was their experience.
  • Call patients to know the reason behind their missed appointments.
  • Live chat on Meddy website and Social Media platforms. 
  • Listen to calls and forward bookings to the respective Clinics / Hospitals.

Job requirements

Who you are:

  • Proven experience in customer service
  • Good computer skills (MS Office, Google Docs)
  • You must have excellent communication skills.
  • You must be Bilingual: Fluent in English and Arabic in speaking and writing.
  • Have the patience and ability to engage in conversation with patients and partners and develop a great relationship with them.
  • You have a "can-do" attitude and a background of delivering superb work again and again.

What we offer

  • The opportunity to play an essential role in an early-stage startup on a high-growth trajectory.
  • A small team of hard-working, ambitious, and caring individuals that will help you learn, grow, and have a great experience.