Customer Success - Remote

Job description

Meddy’s mission is to help patients make informed health decisions. We are building a future where access to healthcare information is easy and convenient. We are creating the best place to build products to democratize healthcare information in the region. 

 

We are looking for a Customer Success Representative to work remotely. You need to have access to a computer with an internet connection. You need to be available between 10am - 6pm UAE/Qatar time. 

 

What you’ll be doing:

  • Call patients who booked appointments to know how was their experience.
  • Call clinics to remind them to handle the bookings on Meddy.
  • Call patients to know the reason behind their missed appointments.
  • Live chat on Meddy website and facebook messages.
  • Listen to calls and forward bookings to the respective Clinics / Hospitals.

Job requirements

Who you are:

  • Proven experience in customer service; experience as a customer service representative in an MNC will be considered a plus.
  • Good computer skills (MS Office, Google Docs)
  • You must have excellent communication skills. 
  • Fluent English speaker and writer. Arabic is a big plus. 
  • Have the patience and ability to engage in conversation with patients and partners and develop great relationship with them.
  • You have a "can-do" attitude and a background of delivering superb work again and again. 

What we offer

  • The opportunity to play an essential role in an early-stage startup on a high-growth trajectory.

  • A small team of hard-working, ambitious and caring individuals that will help you learn, grow and have a great experience.