Call Center Associate - Remote (Arabic Required)

Job description

Meddy’s mission is to help patients make informed health decisions. We are building a future where access to healthcare information is easy and convenient. We are creating the best place to build products to democratize healthcare information in the region.

 

We are looking for a Call Center Associate to work with us remotely. You need to have an active internet connection and access to a computer. You can work 8 hours a day for 6 days a week. You can be in any country as long as you're fine working in the UAE time zone (GMT +4). Your hours will probably be 9 am - 5 pm UAE time. 
 

What you’ll be doing:

  • Receive calls from patients who want to book appointments with doctors/clinics. 
  • Ensure booked appointments are confirmed by the clinics. 
  • Call patients who booked appointments to know how was their experience.
  • Call patients to know the reason behind their missed appointments.
  • Live chat on the Meddy website and Facebook messages.
  • Listen to calls and forward bookings to the respective Clinics / Hospitals.

Job requirements

Who you are:

  • You are fluent in English and Arabic.
  • You have prior experience working in customer service/call center/patient care.
  • You need to be available to work during Qatar and UAE time zone.
  • You need to have your own laptop, fast internet connection, and a quiet place to work from. 
  • Good computer skills (MS Office, Google Docs)
  • You must have excellent communication skills.
  • Have the patience and ability to engage in conversation with patients and partners and develop a great relationship with them.
  • You have a "can-do" attitude and a background of delivering superb work again and again.

What we offer

  • The opportunity to play an essential role in an early-stage startup on a high-growth trajectory.
  • A small team of hard-working, ambitious, and caring individuals that will help you learn, grow, and have a great experience.